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 GiftCollege FAQs

GiftCollege Questions and Answers are designed to explain the webcasts and certification process to students. If you have additional questions, please call GiftCollege Coordinator at 1-800-858-9154.

Frequently Asked Questions

GiftCollege Policies

If I purchase 10 credits for future sessions, when do they expire?

The credits are available as long as you remain enrolled in GiftCollege. You may choose when to use the credits for future GiftCollege sessions.

Can I choose the GiftCollege classes that I want to take?

Yes, you may choose the classes you want to take. This flexibility is one of the benefits of an Internet education program.

Can I take a quiz again after viewing the webcast? If so, which score is reported?

Yes, after taking the quiz, you may review the answers and take the quiz multiple times. The score on the last quiz taken will be recorded. The quiz must be taken within 24 hours of enrolling in a class.

Will the final CGPA examination cover only the 50 sessions that I have viewed?

Yes, the 50 sessions will have enabled a student to answer 1,000 questions. The 200-question final examination will be taken from only the sessions you have viewed.

Webcast Questions

What do I need to view the webcast?

You will need a computer with broadband Internet access. The computer must be able to display the video and play audio through speakers.

If I have a group of several persons, may we use a video projector?

Yes, you can connect a video projector to a computer. The video projector can show a webcast on a large screen. You will also need audio speakers to hear the webcast.

How do all members of our viewing group receive a credit for the webcast?

Each person must log on to the webcast separately (perhaps at their desk) and then "pause" the video. Individuals will still be required to pass their own quiz within 24 hours of enrollment for the on demand webcast.

Why can’t I see the video even though I have a good Internet connection?

Your network security system may be blocking the webcast. Select the "Firewall" button below the High and Low buttons on the right side of your webcast viewing screen. You may also need to install the most recent version of Windows Media Player.

What speed should I use for the webcasts - High or Low?

You should use the highest speed possible, which depends on your system. If you have good quality Internet bandwidth, you will be able to use the High speed to provide the best audio and video. If the video stops momentarily, your bandwidth is probably too slow and is waiting for the congestion to clear. This often results from having too many users for the available bandwidth, and you may need to select the Low speed options. The High (340 Kbps) and Low (148 Kbps) buttons are on the right side of your screen.

Why does my office speed barely run at Low speed when my home computer and DSL line run fine at High?

Most homes with DSL or cable modem work fine with GiftCollege at High speed because there is only one end user on the system. Some charities have hundreds or even thousands of users. If your home system is working best, you may want to use that for GiftCollege webcasts.

If our speed is low due to limited bandwidth, what should I suggest to my IT department?

If your organization does not have sufficient bandwidth, it may be time to consider a "bonded or multiple T-1" solution. Many charities now are combining two to six T-1 lines to provide larger bandwidth. The bandwidth can increase from 1.5 Mbps to as much as 9.0 Mbps.

Many locations across the country now have access to business grade fiber-optic internet services. These connections offer speeds that surpass even bonded T-1 lines at a fraction of the cost.

If our speed is low due to limited bandwidth, what should I say to my CFO?

“Since our organization does not have sufficient bandwidth, it may be time to consider a 'bonded or multiple T-1' solution. Because the Internet is a critical application for our organization, the cost of the combined T-1 lines is easily justified in higher productivity for everyone in the organization."

If our speed is low due to limited bandwidth, what should I say to my President?

"Mr. or Ms. President, we are attempting to build a large endowment to secure the future of our charity. This course at GiftCollege could help us raise major gifts. Many charities provide staff with high quality Internet service. Most of those with low quality Internet bandwidth are spending an additional $1,000 to $2,000 per month to upgrade to high quality Internet. With our plans for the future, approving this reasonable cost would be a wise decision to enable us to move forward."

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